Delivery and Refund Policy

Delivery and Refund Policy


Customer must inspect the goods immediately on delivery and must notify Clover3 within 30 minutes of delivery of any alleged issues, shortage in quantity, errors, omissions or failure to comply with the order.

Clover3 accepts no liability for failure or delay in delivery of goods if the customer does not notify Clover 3 within this timeframe.

The delivery times quoted on orders are estimates only. Customer is not relieved of any obligation to accept or pay for goods by reason of any delay in delivery.  Goods may be delivered by instalments at the discretion of Clover3.

Cancellation of Orders by Customer and Refunds

An order which has been accepted in whole or in part by Clover3 can only be cancelled by Customer on accordance with this clause. For orders:

a) up to the sum of $2,000.99 (incl. GST), a Customer may amend the order on the Clover3 website or by contacting the Clover3 call centre up to 48 hours before the delivery time stated on the order;
b) above $2,001 (incl. GST), special conditions on the cancellation and amendments of those orders will be provided to Customer at the time of placement of the order or in the confirmation of order email.  If Customer does not agree to those special conditions, it must notify Clover3 in writing within the timeframes set out in those special conditions.

Unless Customer cancels or amends an order in accordance with the above conditions, Customer is liable for the order in full and for any loss and expenses (including any loss of profits) incurred by Clover3 and Clover3's third party supplier up to the time of cancellation of the order by Customer.